Nha Viet Lending LLC, 3813 Yakima Ave Ste B, Tacoma, WA 98418, respects your privacy. This policy explains what information we collect through nvl.llc, by phone, or by text message, and how we use and protect it.

Information We Collect

We collect the information you choose to give us when you contact us or begin a loan inquiry:

• Contact details: your name, phone number, email address, and preferred language
• Loan inquiry details: loan type, preferred contact time, and notes you share with us
• Communication records: calls, text messages, and emails between you and our team

When you move forward with a loan application, additional information is collected through our secure loan origination system, which has its own privacy protections.

How We Use Your Information

We use your information to respond to your inquiry, prepare pre-qualification and loan options, request and track documents, send loan status updates, and communicate with you throughout the lending process. We do not sell your personal information, and we do not use your information for unrelated third-party marketing.

Text Messaging (SMS)

With your consent, we send text messages about your loan inquiry or active loan file: document requests, status updates, appointment reminders, and answers to your questions. These are individual, conversational messages, not marketing blasts.

• Message frequency varies with your loan activity; you may receive several messages per week while your file is active
• Message and data rates may apply from your mobile carrier
• Reply STOP to any message to opt out of text messaging at any time
• Reply HELP for assistance, or call us at (253) 444-8433

We never sell or share your SMS consent or mobile number with third parties for their own marketing purposes.

How We Share Information

We share your information only as needed to serve you: with wholesale lenders evaluating your loan, with the loan origination and communication systems that process and secure your file, and as required by law or regulation. We do not sell, rent, or trade your personal information to anyone.

Data Security and Retention

We use reasonable administrative and technical safeguards to protect your information. Sensitive financial and identification documents are collected only through our secure loan origination portal, never stored on this website. We keep inquiry records only as long as needed to serve you and meet legal recordkeeping requirements.

Your Choices

You may opt out of text messaging at any time by replying STOP, opt out of email by following the unsubscribe link or telling us, and request deletion of your inquiry information by emailing manh@nvl.llc or calling (253) 444-8433. Opting out of messaging never affects your loan application or our service to you.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to This Policy

We may update this policy from time to time and will post the current version with its effective date on this page.

Contact Us

Questions about this policy: email manh@nvl.llc, call (253) 444-8433, or write to Nha Viet Lending LLC, 3813 Yakima Ave Ste B, Tacoma, WA 98418.